FAQ — Healing Hearts Wellness Center

Question 1

How do I schedule my first appointment?

Accepted Answer

All appointments are booked through Headway, our secure scheduling and billing partner. Simply click the Book Now button on any page, choose a time that works for you, and you'll receive a confirmation with everything you need to prepare for your first session.

Question 2

What should I expect at my first session?

Accepted Answer

Before scheduling your first therapy session, we begin with a free 15-minute consultation call. This is an opportunity to briefly share what brings you to therapy, provide some background information, ask questions, and get a feel for whether Healing Hearts Wellness Center is the right fit for you.

Your first therapy session is focused on getting to know you and understanding your story. Through conversation, we’ll gather important current and historical information, including relevant mental health, medical, social, family, and life experiences. This initial conversation helps us better understand what you’re experiencing, identify your needs and goals, and begin developing a personalized plan for therapy.

There’s no need to have everything figured out before you begin. We’ll take the time to understand where you are, where you’ve been, and where you’d like to go.

From there, we’ll work together to identify meaningful goals and begin your healing journey.

Question 3

Do I need a referral to start therapy?

Accepted Answer

No referral is needed. You can reach out and book directly through Headway. If your insurance requires a referral for mental health services, we recommend checking with your plan first -- but in most cases, you can get started right away.

Question 4

How long does it take to get an appointment?

Accepted Answer

Availability varies, but we do our best to see new clients within a reasonable timeframe. Booking through Headway gives you real-time visibility into open appointment slots so you can find a time that fits your schedule.

Question 5

Who do you work with?

Accepted Answer

We work with adults, couples, teenagers, and children ages 8 and up. We also specialize in athlete mental health and performance wellness through our partnership with Top Lumber Sports Academy. Our practice is culturally affirming and welcomes clients from all backgrounds.

Question 6

Do you offer telehealth sessions?

Accepted Answer

Yes -- telehealth sessions are available for residents of New Jersey and Pennsylvania. Virtual therapy offers the same quality of care as in-person sessions, with the added convenience of meeting from wherever you feel most comfortable.

Question 7

Do you offer in-person sessions?

Accepted Answer

Yes. We have two office locations: one in Marlton, NJ and one in Folsom, PA. In-person sessions are available at both locations depending on scheduling.

Question 8

Can you work with both partners in couples therapy?

Accepted Answer

Yes. In couples therapy, both partners attend sessions together. The goal is to improve communication, deepen understanding, and work through challenges as a team. We create a safe, balanced space where both voices are heard equally.

Question 9

Is what I share in therapy kept private?

Accepted Answer

Absolutely. Everything you share in therapy is protected by strict confidentiality laws, including HIPAA. Your information will never be shared with anyone -- including family members -- without your written consent.

Question 10

Are there any limits to confidentiality?

Accepted Answer

There are a few narrow exceptions required by law. Confidentiality may be limited if there is a serious, imminent risk of harm to yourself or someone else, if there is suspected abuse or neglect of a child or vulnerable adult, or if records are subpoenaed by a court. These situations are rare, and we will always discuss them with you openly and with care.

Question 11

Is my information secure when using telehealth?

Accepted Answer

Yes. All telehealth sessions are conducted through HIPAA-compliant platforms that use end-to-end encryption to protect your privacy. Your session content and personal information are never stored or shared without your consent.

Question 12

How long are therapy sessions?

Accepted Answer

Standard individual and teen sessions are 50 minutes. Couples sessions are typically 50-60 minutes. Your therapist will discuss session length with you during your intake to make sure it fits your needs.

Question 13

What is your cancellation policy?

Accepted Answer

We ask that you provide at least 24 hours notice if you need to cancel or reschedule a session. Late cancellations or no-shows may be subject to a fee. We understand that life happens; if something comes up, please reach out as soon as possible and we'll do our best to accommodate you.

Question 14

Are you licensed in both New Jersey and Pennsylvania?

Accepted Answer

Yes. Dresdin holds active licensure in both New Jersey and Pennsylvania, allowing us to serve clients in both states; whether in person at our Marlton, NJ or Folsom, PA offices, or via telehealth.

Question 15

What is sports mental health therapy?

Accepted Answer

Sports mental health therapy addresses the unique psychological demands that athletes face  such as, performance anxiety, identity, burnout, injury recovery, team dynamics, and the pressure to perform. It blends evidence-based therapeutic techniques with an understanding of the athletic experience to help athletes thrive both on and off the field.

Question 16

Who is athlete mental health support for?

Accepted Answer

Our sports mental health services are for athletes of all levels; youth, high school, collegiate, and adult athletes. Whether you're struggling with performance anxiety, navigating a difficult season, recovering from an injury, or simply want to strengthen your mental game, this work is for you.

Question 17

What is your connection to Top Lumber Sports Academy?

Accepted Answer

Healing Hearts Wellness Center is the Official Mental Health & Performance Partner of Top Lumber Sports Academy. This partnership allows us to provide dedicated mental health and wellness support to TLA athletes and their families, integrating mental performance into their overall athletic development.

Question 18

Do athletes need to be affiliated with Top Lumber to receive sports mental health services?

Accepted Answer

Not at all. Our sports mental health services are open to any athlete, regardless of their team or organization. The TLA partnership is one part of our commitment to athlete wellness; but our doors are open to all.

We're here to help

Getting Started & Booking

Services & Who We Work With

Confidentiality & Privacy

Logistics & Policies

Athlete & Sports Mental Health

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